Our Order Process

To help keep everything really simple, we’ve put together this simple guide to help you place your order with us. We provide event hire services for Norfolk, Suffolk, Cambridgeshire and beyond. We are well known throughout East Anglia for providing premium crockery and glassware hire, as well as furniture and more industrial catering equipment. Whatever it is you need, we will sort it.

How it works

Step 1

Select the required items from our online store and add them to your basket.

Step 2

Choose your date and secure your booking by paying a 20% deposit in our checkout.

Step 3

When the deposit is received we will check to make sure that the items that you require are still available for your proposed hire dates. Should any item no longer be available then we will substitute with the closest alternative that we have available, or contact you to discuss the options.

Step 4

We will then confirm your booking by allocating you a personal customer code and sending you an order confirmation with this printed on it. You are then able to make minor adjustments to your order until two weeks prior to delivery.

Step 5

One week prior to delivery we will require the full invoice total to be paid, but one of our friendly team will be in touch to help arrange this.

Step 6

You will be contacted the evening before delivery, by text, with a two hour estimated delivery timing.

Step 7

On payment of the invoice total, your deposit becomes a breakage deposit and will be returned to you after your event, once the equipment has been returned and checked. Any lost or broken items will be charged and deducted from this deposit prior to its return.

Step 8

We’ll do everything possible to help you make changes to the date, venue, or in the event of a cancellation.

7.5% Discount on all new orders placed and delivered in April 2024. T&Cs apply.