Event hire returns and checking process

We take pride in ensuring our returns and checking process is as seamless and thorough as possible, with the procedure usually taking 14 days from collecting the items to signing off the returns. There are various stages in the process, as stated below:

Stage 1 - Collection

The items are collected from you at a suitable time by our driving team
Returns are delivered to our depot to be processed

Stage 2 - Checking

The items are marked off as ‘returned/not counted’
Our dedicated warehouse team start to count in the returned items before sending them through to be thoroughly cleaned at our washing stations
Everything gets logged via our bespoke logging application as the teams in each department count and check all items

Stage 3 - Sign off

The return is signed off by the warehouse manager and marked as complete

Stage 4 - Processed

Our admin team review any losses or damages that may have occurred, raising a loss invoice if necessary which will be sent to you via email. The return of any balance of your deposit is then requested to our finance team

Stage 5 - Deposit Returned

Our finance team will review the refund request, ensuring that they have all of the details to make a repayment, before approving the release of funds. Please note it can take up to 10 working days for the funds to be processed by the bank or payment provider depending on how you made your payment with us

7.5% Discount on all new orders placed and delivered in April 2024. T&Cs apply.