Terms and conditions of hire and purchase

Last updated: April 8, 2024

TERMS
1. Subject to any variation expressly agreed in writing, the terms set out below shall form
  the contract between you (the “customer”) and the “Company” (Cambridge Catering Equipment Hire Ltd
  otherwise known as “CMA Hire” and “White China”)
HIRE, PRICES AND METHODS OF PAYMENT AND DEPOSIT
1. The Company will only consider a job confirmed once we have received a signed copy of the
  booking confirmation with the deposit paid.
2. An order has been deemed to be accepted by the company when an order confirmation has been
  processed and forwarded to the customer.
3. The customer named on the booking form is responsible for the goods hired by the Company
  and any loss or damages that may occur.
  1. Any items found after the loss invoice has been sent must be returned to the depot within 7 working days otherwise a full loss will be charged due to loss of future hire.
4. It is the responsibility of the customer to have a representative on site to accept, check
  and sign for the goods on delivery and collection.
5. Hired goods shall remain the property of Cambridge Catering Equipment Hire Ltd at all
  times.
6. Unless stated, all equipment is hired for indoor use and storage only. Damage through damp
  or wet will be charged.
7. Usage:
  1. Charger plates must NOT be eaten from, or damage will occur resulting in a
    replacement charge being issued
  2. Nothing is to be attached to the goods without permission from the Company, this
    includes vinyl stickers. Charges to clean, repair or replace may apply.
  3. Gas appliances must NOT be used below ground level and should be sited in a well
    ventilated area.
  4. Linen: White & Ivory candles are only permitted on our table linen if a slip
    cloth or mirror
    base are in place. Coloured wax is only permitted on our table linen if bases are in place.
    NO WAX is to be placed directly onto table runners. Irremovable wax stains could result in a
    full replacement charge being issued.
  5. Linen: Damaged caused by burn holes, stapling, nail glue, grease, pens or crayons
    will see a
    full replacement charge levied. Linen returned in very bad condition may require additional
    stain treatments to remove stains, this charge is £15.00 per treatment. Please note we can
    remove all wine and most food stains.
  6. Linen: should be free of any food or debris prior to re packing. This includes
    streamers and wedding favours which can cause irremovable stains.
  7. Linen: must not be returned damp or wet. Wet linen can result in mildew of which we
    are unable to remove. A full replacement cost will be issued for any mildew that has taken
    hold due to dampness. Any damp linen we recommend to be hung out to air until collection.
  8. Always handle items with care, damage caused by deviating from our care terms,
    listed, will likely
    result in full replacement charges being issued.
  9. All cutlery will be sent in protective wrapping to avoid cutlery rattling during
    transport, which
    causes damage. Please keep the PAPER and wrap to reuse on return.
  10. Cutlery: once cutlery has been used, please remove food debris and carefully band
    cutlery using the additional bands provided in 10 to 15’s. NEVER hand wash, dish wash or use
    abrasive sponges to clean the cutlery. Please wrap each bundle in the paper it arrived in,
    lastly placing protective bubble wrap back on top to avoid damage in transit.
  11. Glassware: Glassware to only be used for the consumption of liquid and not to be used as candle holders.
8. The prices for hire, the sale of goods and the provisions of services by the Company shall
  be those
  set out in the price list published by the Company on the date of delivery (or deemed delivery) or,
  in the
  cases of services, the date of provision of the quotation. Such prices can be varied by the Company
  without prior notice.
9. For non account customers, all orders are accepted strictly on the basis that full payment
  must be
  received prior to delivery or collection of the goods hired
10. Our minimum order value for equipment delivered goods is £300 including VAT.
11. Payments can be made by bank transfer or by debit or credit card (fees may apply)
12. At the time of booking, a rounded deposit of 25% of the order value will be required,
  subject to a
  minimum of £50. This is initially a booking deposit but, on payment of the actual hire invoice, this
  will become the breakage/loss deposit (equalling to 125% payment of the invoice). This will be
  refunded after the equipment has been returned and checked. When paying by debit/credit card, the
  company reserves the right to charge any losses and breakages directly to the customers credit/debit
  card without further notification.
13. The order confirmation must be received 72 hours prior to the date of delivery. Every
  order,
  modification or confirmation received within less than 72 hours may result in additional charges.
14. All prices quoted are including VAT
15. Promotional offers cannot be combined with any other offers, discounts, or memberships schemes.
16. Unit prices are reflective of a 24 hour or weekend hire period
17. For hire periods of longer than one weekend, special rates may be negotiated.
18. A wash up service will be added at an additional cost. The Company insists on this service
  in
  order for us to maintain our high standards of cleanliness upon delivery. All items should be
  emptied of food and liquid prior to packing away, please see special care terms for our gold and
  silver plated
  cutlery.
19. Replacement or damage repair costs for lost or damaged goods will be invoiced at our
  discretion
20. No credit or refund will be allowed for unused items
21. Any losses that equal to more than the deposit paid will be invoice and must be paid within
  30
  days.
22. We reserve the right to charge statutory interest which is currently set at 8% plus the
  Bank of
  England Base Rate for any account remaining unpaid for more than 28 days
CANCELLATION
1. 72 hours notice must be given for cancellation on all bookings or the order will be charged
  in full. Confirmed bespoke orders cannot be cancelled.
2. No request for cancellation shall be taken into account until notified to the Company in
  writing.
3. A charge of 10% of the proposed invoice total will be incurred on cancellation of an order
  more than four weeks prior to an event.
4. For cancellation of an order between four and two weeks of an event a charge of 50% of the
  proposed invoice total will be payable
5. For cancellation within two weeks of the event Cambridge Catering Equipment Hire Ltd
  reserves the right to charge up to 100% of the proposed invoice total, although the company will use
  its best endeavours to reduce this charge where at all possible. All cancellation charges are
  subject to a minimum charge of £50
DELIVERY & COLLECTION
1. Any dates and times quoted by the Company are intended to be an estimate which we
  will
  endeavour to meet.
2. ANY time restrictions, stairs or distances longer than 15 metres should be advised
  upon
  booking.
3. Deliveries are expected to be on an unobstructed ground floor level. Additional
  charges
  could be incurred for failure to inform us of the aforementioned or if extra time is taken
  for
  deliveries /collections which result in delays. In exceptional circumstances we may be
  unable to
  deliver.
4. Should a loading dock or sufficient parking space not be available on delivery or
  collection, additional charges may be incurred and invoiced separately.
5. An additional £80.00 per hour wait time will apply if the event space is not
  available for
  set up or break down as per the timings stated on the booking confirmation.
6. An additional full day hire fee will apply if items are not ready to be picked up
  on the
  date/time stated on the booking confirmation
7. Breakages can occur if this is not carried out, please note our drivers will NOT
  repack
  your hire. A charge will be levied for packing away items if required upon arrival of our
  driver.
  This charge is £100.00 per hour, the time taken will be recorded by our driver.
8. All containers used in the packing of hire items must be returned or a charge will
  be
  levied.
9. If extra trips are required to collect missing items then a further charge will
  become
  payable.
10. On site Cambridge Catering Equipment Hire Ltd is only responsible for loss or
  damage whilst
  the goods are in our possession.
11. Queries regarding accuracy or quality of delivered goods must be made immediately
  upon
  delivery at the time goods are signed for.
12. In the event of equipment breakdown or product failure or breakage, the Customer
  must
  notify the Company of the fault immediately.
13. The company shall not be liable for any loss or damage caused or alleged to be
  caused
  directly or indirectly by the property, by an inadequacy of the venue or any defect in the
  venue, or
  by an incident in connection with the venue.
14. Hired goods shall be at the customer’s own risk from the time of delivery through
  to
  collection. Risk will not pass back to the Company in respect of hired goods until such
  goods are
  back in the physical possession of the Company.
15. Customer collections: Arrangements will be made for the collection and returns of
  equipment
  at an agreed time slot as agreed with the customer. Both returns and collections must be
  signed by
  the Hirer and the Company. Failure to return the equipment in the allocated time slot will
  lead to
  penalty charges.
16. Customer collections: The Customer agrees to adhere to the additional customer
  collections
  rules and regulations
INSURANCE STORAGE AND USE
1. During the entire period in which the goods are hired from the Company the customer shall
  remain responsible for such goods and, if appropriate,insure them.
2. No responsibility can be accepted for injury by use of equipment.
3. Whilst Cambridge Catering Equipment Hire Ltd maintains statutory insurance cover, it
  accepts no responsibility for any loss, injury, damage or breakage caused by any of its staff. The
  liability of Cambridge Catering Equipment Hire Ltd for a failure to fulfil any contract shall be
  limited to a waiver of any charges due by the customer. No responsibility can be accepted for
  injury caused by the use of equipment hired.
LIMITATION OF LIABILITY
1. The Company’s total liability in contract, tort, misrepresentation, restitution or
  otherwise arising in connection with the performance or contemplated performance of the Company’s
  obligations under those terms will be limited to the price which the customer has agreed to pay for
  the hired or sold goods and/or the provision of the services supplied by the Company.
GOVERNING LAW
1. These terms and any dispute arising out of or in connection with their subject matter shall
  be governed by English Law.
PERSONAL DATA PROTECTION
1. The Company will never disseminate its client file and will keep it confidential. However
  Personal data may be forwarded to third parties tasked with order completion and payment as well as
  third-party companies when CMA Hire makes use of suppliers or subcontractors for contract
  execution.

7.5% Discount on all new orders placed and delivered in April 2024. T&Cs apply.

Terms and conditions of hire and purchase

Last updated: April 8, 2024

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